FAQs – see the answers to frequently asked questions
Reports
You can access your information such as medical records and reports through our Patient Portal. Please visit: www.radnet.com/community-radiology/for-patients/patient-portal
To receive printed copies of your images from our imaging sites, simply visit any location with your photo ID. Upon arrival, the images will be printed for you. Please allocate 15-20 minutes for the processing time. Alternatively, if you prefer to have your images mailed to you, we can accommodate that request as well. Please note that the mailing process takes 24 hours for processing, and standard delivery will be utilized.
To remain HIPAA compliant, we are unable to read results over the phone.
Results are generally available to the referring physician 1-2 business days after most exams. For screening mammograms, it may take up to 10 business days.
Order/ Scripts
Orders are valid for 1 year, unless your referring physician indicates an earlier expiration date.
Yes. We will accept your order even if it is written for a different imaging center.
Exam Related Questions
Exam durations may vary. Here is a list of estimated times for each modality:
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X-ray: 5-10 minutes
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Ultrasound: 30 minutes
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CT Scan: 20 minutes
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MRI: 20-30 minutes
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Nuclear Medicine: Varies depending on the exam
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PET CT: Expect to be in the office for approximately 2.5 hours
Yes. Certain exams, such as mammograms, breast ultrasounds, and transvaginal ultrasounds, are always performed by female technologists. For other exams, you may request a female technologist by clicking the "Text Us" button at the bottom right hand of the screen and chatting with us.
If you do not see the "Text Us" button, scroll all the way down to the bottom of the page, click on "Privacy Settings," and select "Accept All" on the pop-up banner. The "Text Us" button should appear at the bottom right of the screen.
Yes. It could be difficult to ascertain accurate results from your exam if you do not follow the prep instructions completely.
Cost, Payment & Insurance
For a list of insurances that we accept, please visit: www.radnet.com/community-radiology/for-patients/billing-insurance
For an estimate of how much you will pay out of pocket, please visit: www.radnet.com/community-radiology/for-patients/billing-insurance
We accept Visa, MasterCard, Discover, CareCredit, check, and cash payment methods. All copayments, coinsurance, and deductibles are due at the time of service.
Although we do not offer payment plans, we do accept CareCredit as an alternative payment option. If you would like to learn more about or apply for CareCredit, please visit www.carecredit.com. All copayments, coinsurance, and deductibles are due at the time of service.
Pay your bill online using our secure payment system.
You’ll need your account information.
Enhanced Breast Cancer Detection (EBCD)
No. The EBCD findings will be included in your mammography report.
To find a nearby imaging center that offers Enhanced Breast Cancer Detection (EBCD), visit: www.radnet.com/community-radiology/service-grid
Yes. The additional cost is $40.00. Insurances are currently not covering this cost. For more information, please visit: www.radnet.com/community-radiology/locations
Other Questions
Masks are currently optional at all imaging centers.
Guests are permitted in the waiting room only. Minors cannot be left unattended in the waiting room and are not permitted in the exam room.
You can make this request during your appointment. If you are unable to do so, please reach out to our scheduling line for assistance: 888-601-0943