Access Your Medical Records

Your Portal Pass contains the instructions for accessing the Patient Portal:

Getting to the login screen

1. Open the Regional Portal

   Go to the Regional Portal website listed on your Portal Pass and click Portal.

   

2. Choose Patient Portal Login

   A pop-up box appears — click Patient Portal Login.

   

3. Pick your location

   Click or select your location on the screen that appears next.

   

The main Patient Portal screen

On the main Patient Portal screen, you have three options:

Enter your I-Code

View exams from a single visit.

Log in to your account

Sign in to your existing RadNet Patient Portal account.

Create a new account

Set up a new Patient Portal account to access your exam history.

1. Tell us about yourself

   Enter all required fields in the "Tell us about yourself" section, then click Next.

   

2. Verify your identity

   Answer all the questions in the "Verify your Identity" section, then click Next.

   

3. Create User ID and email

   Create your User ID and enter your email address. Click Next.

   

4. Email verification

   A verification email will be sent to the address you provided. Enter the validation code from the email into the "Validation code" box. Once entered, your account is created and you can Log In to access your exam history.

   

   

   

On the left side of the screen you'll find a list of all your exams. Once you select an exam, the following options appear (via tabs):

Start the download

1. Open the Images tab

   Select your exam, click the Images tab, then click the Download button.

   

2. Choose file type

   Select your desired format under the "Choose file type" field. The Need Help link explains the different file formats (.zip and .iso) and includes a disclaimer about how long the download may take.

   

   

Acknowledge PHI

You must acknowledge that you are downloading Protected Health Information by checking the box that states:

"Yes, I understand that I am downloading Protected Health Information (PHI)."

Once acknowledged, you'll be able to click Download.

Prepping your images

The system may take a few minutes to prepare your images. You can wait, or enter your email to be notified when they're ready (you can log out and return when the email arrives). The email contains a link back to the portal login page.

Images ready for download

When your images are ready, an icon appears next to the completed study on the left side of the screen.

Downloading your images

Select the study you want, click the download icon, then click the "here" link to start the download. Downloads aren't available indefinitely — you'll be notified before your images are no longer available (images are available for 24 hours).

Open your downloaded study

Once the download is complete, you'll see a notification: "Images were successfully downloaded." To open or use them, you must extract/unzip the folder first — the viewer (or another DICOM program) will not open the files directly from the zip.

Click the Share icon at the top right of the screen. This redirects you to the Create Exam Share Link screen.

Create Exam Share Link fields

Select the exams you want to share from the list on the left (using the checkboxes).

Nickname

Used to identify the share link(s) you've created.

Password

Required so the recipient can access the study.

Expiration Date

How long you want the link to stay active (no limit on duration).

Permission to Download Images

Choose whether the link allows images to be downloaded, or is view only.

Acknowledgement

Check the box: "Yes, I understand that I am downloading Protected Health Information (PHI)."

Generate Link

Click this to create the link for the study or studies you're sharing.

Copy the link

1. Option 1

   Click the icon to the right of the link.

2. Option 2

   Right-click the blue link and select Copy.

Accessing shared images

When the recipient clicks your link, they'll be prompted to enter the password associated with it.

Once the password is entered successfully, the recipient sees a view similar to yours, but limited to only the studies you shared. If you enabled image download, the recipient can also use the download button (it appears when a study is selected="selected" from the left column). Their download experience is the same as yours.

Account creation

Minors cannot create accounts in the Patient Portal. If an appointment needs to be scheduled, it can only be done as a guest.

Accessing records

If records are needed, they must be accessed using the I-Code given at the time of the exam. I-Codes are exam (or visit) specific. Depending on how the exams are scheduled, there could be one I-Code for the visit or multiple — e.g., MR T & L Spine on the same DOS could have one I-Code or two. If there are multiple dates of service, you'll need to use the I-Code for each individual study. The I-Code does NOT grant access to all records — only that one study or visit.

Once accessed

Once a minor's records are accessed, you can share or download images as well.

I-Code expiration

I-Codes expire after 90 days. After that, you can submit a Get Help request to reactivate it for another 90 days.