How can we help?

You can access your medical records through our Patient Portal, where you can view, download, and share your imaging reports and images.

We’re unable to read results over the phone.

Your results are sent to your referring physician as soon as the radiology report is finalized and signed. You will also receive a notification by text and email when your results are available, unless state requirements mandate a delay. Currently, patient notifications are delayed by 4 days in California and 3 days in Texas and Virginia.

Yes. We’ll accept your order even if it was written for a different imaging center — but any authorization must be issued to our name.

Yes. Mammograms, breast ultrasounds and transvaginal ultrasounds are typically performed by female technologists. If you’d like a female technologist for any exam, ask when you schedule or call the imaging center before your visit, and we’ll do our best to accommodate.

Yes. It can be difficult to get accurate results if the prep instructions aren’t followed completely, so please reschedule if you’ve eaten within the fasting window.

It depends on your exam and your insurance. Before your exam, our scheduling team answers cost questions. Ask when you schedule an appointment.

No insurance, or not using it? You can ask for a Good Faith Estimate.

We take most major health plans and Medicare. To make sure we take your plan, call your insurance company before your exam, or ask when you schedule an appointment. See Insurance & Authorization to learn more.

It’s the patient’s and referring physician’s responsibility to confirm pre-authorization requirements and obtain the required approval. We’ll contact you two business days before your appointment to reschedule if your insurance carrier hasn’t yet issued the authorization. If we haven’t received the pre-authorization number, please contact your insurance company and/or your referring physician’s office, then provide it to us.

Call the billing phone number printed on your bill. Our billing team answers Monday to Friday, 8 a.m. to 8 p.m. Eastern Time (5 a.m. to 5 p.m. Pacific Time), and Saturday, 10 a.m. to 2 p.m. Eastern Time (7 a.m. to 11 a.m. Pacific Time).

Billing helps after your exam with your bill and payments. For questions before your exam, like cost or insurance, ask our scheduling team when you schedule.

Pay online at Pay Your Bill. Pick your state, then the imaging group named on your bill. You will need the account number on your bill. Most payment pages also ask for the patient’s date of birth.

Questions about your bill? Call the billing phone number printed on your bill.

We accept Visa, MasterCard, Discover, and American Express, debit and prepaid healthcare cards, electronic bank transfer, CareCredit, checks or money orders, and cash. Where state law allows, a 3% fee may apply when you pay by credit card in person at the imaging center at the time of your exam. Cash, debit cards, prepaid cards, and checks have no added fee. Your copay, coinsurance, and deductible are due on the day of your exam.

We accept CareCredit as a payment option. To learn more or apply, visit carecredit.com. Have other questions about paying your bill? Call the billing phone number printed on your bill.

No. The EBCD findings are included in your mammography report.

To find a nearby imaging center that offers EBCD, visit our locations and filter by service.

Yes. Adding EBCD to your mammogram costs $40. To check your cost and coverage, ask when you schedule your mammogram.